From Chatbots to automation AI is growing in the education sector Op-Ed Moped: Latest news and opinions from India and the world

Nowadays, Students find attending classes and going to college to study a bit boring. They like to get instant answers and solutions within a few clicks, and students easily switch to another option if they don’t get it. These days, students are more engaged with their devices and accustomed to instant messaging. Instead of handing out sheets of paper, let students submit course, faculty or institution feedback via a friendly bot which can react in real-time to serious complaints.

Now, let’s look at our various AI chatbot development services for the education industry. Developers and researchers are trying to overcome the above challenges and build better bots for the education industry. So, it’s best to engage with a top-notch technology partner to develop the best chatbot according to the modern paradigms. Despite being so necessary, only a few institutions have invested in AI chatbots. So, it’s the best time to build conversational chatbots from scratch and digitally upscale the organization. Let’s admit that scores, grades, and assessments are integral aspects of a formal learning process.

Examples of chatbots in education

Their ability to manage multiple tasks together and with the greatest efficiency will benefit institutions in more ways than ever. They are transforming the learning environment for students by coming up with intelligent tutoring methods. A lot of students also drop out of educational institutions due to poor support. Chatbots can cure this problem by providing round-the-clock 360° information about upcoming events, library memberships, course details, hostel facilities, and much more. Regularly going to school/college, attending all the classes, and reading the boring texts can be tiresome and mundane.

Chatbots In Education Sector

Furthermore, there are also limited studies in strategies that can be used to improvise ECs role as an engaging pedagogical communication agent (Chaves & Gerosa, 2021). Besides, it was stipulated that students’ expectations and the current reality of simplistic bots may not be aligned as Miller claims that ANI’s limitation has delimited chatbots towards a simplistic menu prompt interaction. According to Kumar and Silva , acceptance, facilities, and skills are still are a significant challenge to students and instructors. Similarly, designing and adapting chatbots into existing learning systems is often taxing (Luo & Gonda, 2019) as instructors sometimes have limited competencies and strategic options in fulfilling EC pedagogical needs . Overburdened institutional staff can deploy chatbots to help deliver a superior learning experience to their students in a “hands-off” way. Any repetitive tasks that are data-driven can be delegated to a bot powered by AI technology.

The Importance of Accessibility in Customer Service

In modern educational institutions, student feedback is the most important factor for assessing a teacher’s work. Most schools and universities have upgraded their feedback collection process by shifting from print to online forms. They can make it even more efficient by using chatbots for this task.

After all, we all know that these educational chatbots can be the best teaching assistants and give some relief to educators. Bots in education can help students with regular mock tests, rank tests, etc. They can also track project assignments and teachers with individually tailored messages and much more.


The world and its information are at their fingertips, and demand for the same is evolving rapidly. Thus, the educational sector and institutions need to keep up and speed up their student communication process to draw the fast-paced generation’s attention. The teaching and learning in both classes are identical, wherein the students are required to design and develop a multimedia-based instructional tool that is deemed their course project. Students independently choose their group mates and work as a group to fulfill their project tasks. Moreover, both classes were also managed through the institution’s learning management system to distribute notes, attendance, and submission of assignments.

Chatbots In Education Sector

They built an AI-powered chatbot on Engati’s platform and used it to reach students and get the word out about the campaign. They are more efficient, offer convenience, can be integrated with existing databases and legacy systems and improve the actual learning process. With every use, chatbots become more and more beneficial for the education industry. This enhances the knowledge of the student and lessens the workload for teachers who can engage learners with slow learning rates who require extra instruction. AI – the new normal is reviving the way businesses work and communicate with their customers. They are helping revolutionize education without hampering its quality and dignity.

Business School Chatbot

Therefore, one group pretest–posttest design was applied for both groups in measuring learning outcomes, except for learning performance and perception of learning which only used the post-test design. The EC is usually deployed for the treatment class one day before the class except for EC6 and EC10, which were deployed during the class. Such a strategy was used to ensure that the instructor could guide the students the next day if there were any issues. According to Schmulian and Coetzee , there is still scarcity in mobile-based chatbot application in the educational domain, and while ECs in MIM has been gaining momentum, it has not instigated studies to address its implementation.

  • Surprisingly, AI chatbots check on all these objectives, as discussed earlier.
  • We understand that interactive UI can promote students to engage with an AI chatbot.
  • These programs can offer a competitive advantage to the institutions and promote more parents to enroll their kids with them.
  • You can integrate them over various social media platforms like WhatsApp, Facebook, Slack, and Telegram.
  • IoT Use smart bots to simplify the Internet of Things using Voice Recognition.
  • With the help of AI and ML, evaluating assessments is no longer limited to MCQs and objective questions.

By interacting with the students, the AI educational chatbot learns the students’ knowledge, skills, and tastes. The AI educational chatbot helps students with their classwork, homework assignments, projects, and even exams. Virtual Chatbots In Education Sector tutoring and personalised engagement help smoothen and enhance the overall learning experience. Chatbots are trained in natural language processing which allows them to easily analyze and evaluate the answers given by students.

Enhanced Student Engagement

These automated conversational agents have been significantly used to replicate customer service interaction in various domains (Khan et al., 2019; Wang et al., 2021) to an extent it has become a common trend (Wang et al., 2021). Using chatbots reduces the need for customer service or administrative agents. Chatbots provide immediate answers to queries, guiding students and parents through the sales funnel and motivating them to take further action. One of the most common use cases for chatbots is during the application process for college where institutional resources are often overwhelmed while students and parents are often left frustrated and confused. Chatbots can enable users to make course inquiries, kick off the enrollment process, on the one hand, and on the other hand, act as virtual teaching assistants that reduce a teacher’s workload.

How AI is used in education sector?

A. AI solves several modern education challenges such as closing the technology gap between students and teachers, keeping the learning system ethical and transparent, allowing remote learning, and developing quality data and information solutions for the modern education process.

I has been known for decades that in the same classroom, each student has different learning needs and interests. I am looking for a conversational AI engagement solution for the web and other channels. Our mission is to help you deliver unforgettable experiences to build deep, lasting connections with our Chatbot and Live Chat platform. We, at Engati, believe that the way you deliver customer experiences can make or break your brand. Podar Education Network needed a system to scale its parent outreach. They wanted to shorten their sales cycle, handle the constant influx of queries, and integrate their engagement system with their existing marketing software to store leads.

Chatbots In Education Sector

This also helps students receive personalised help and feedback according to their individual progress. As a result, students engage with the education bots and learn actively instead of having to blindly by heart answers, generating better results in their performance. Education chatbots make use of this fact to enhance the overall learning process. By constantly being available, during and after lectures to answer queries and allowing students and teachers to virtually exchange information about lectures, assignments, deadlines, presentations and other events and activities. They can also use this platform to create alumni groups and various activity clubs.

Chatbots In Education Sector

Give one specific example of something other team members learned from you that they probably would not have learned without you. Give one specific example of something you learned from the team that you probably would not have learned on your own. There are a variety of ways to utilise a chatbot and it’s important to implement a clear strategy in order to maximise potential. Aren’t they enough to strike an investment in an AI chatbot from you? By 2028, the worldwide chatbot market will be worth more than $2,485.7 million. Businesses are adopting artificial intelligence and investing more and more in it for automation.

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With AI chatbots, one can easily communicate and connect to the classroom, teachers, different departments, and some educational clubs. It makes things easy for the students to collate information related to their studies. Overall, a chatbot helps make things easier for the students, and it takes education to another level by making it an engaging experience for students. Chatbot for educational institutions can assist prospective & existing students as well as your staff anywhere and anytime, whether it’s on web, WhatsApp or Facebook Messenger. Personalize marketing, capture leads, automate student support, streamline administrative processes and digitalize learning experiences.

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